Management Hall of Fame
Most Respected Management Gurus
How to Win
Friends and Influence People (1888-1955)
"Don't criticize, condemn, or complain; give honest and sincere
appreciation, and arouse in the other person an eager want." (Dale
"Take a chance! All life is a chance. The man who goes the furthest is
generally the one who is willing to do and dare." (Dale Carnegie)
Dale Carnegie's main focus is on dealing
and motivating people successfully. His common sense approach is easy to
understand apply in both personal and business relationships. Dale
Breckenridge Carnegie an American who developed several famous courses in
self-improvement, salesmanship, corporate training, public speaking and
interpersonal skills. He wrote one of the most popular
books in history, and taught millions how to achieve self-confidence and
interpersonal social skills. Dale Carnegie became an icon of 20th century
America through his book and his classes. His simple, yet effective,
techniques for winning friends and influencing people have proven enduring
and become part of the American culture.
The simple yet most powerful realization is that criticism is
counterproductive and will not to change or motivate people. In his view,
people who are criticized tend to respond by justifying themselves and
condemning the critical person in return.
Publication of How to Win Friends and Influence People. A must read
for every businessman and sales professionals. His rules on how to win
- Show a genuine interest in other people.
- Be happy and positive
- Remember that people love hearing the sound of their own name
- Listen to other people and develop good listening skills.
- Talk about others' interests rather than your own.
- Give others a sincere sense of their importance.
How to win people to your way of thinking:
- To get the best of a situation, avoid arguments.
- Always listen to others' opinions and never tell anyone they are
- Admit it if you are wrong.
- Show friendliness.
- Make statements that the other person can agree with.
- Let the other person talk more than you.
- Make the other person feel that an idea is their own.
- See the other person's point of view.
- Show empathy for others' ideas and desires.
- Infuse some drama into your ideas.
- Appeal to the better nature of others
- Finish with a challenge.
How to change people without arousing resentment:
- Start with genuine praise and appreciation.
- Give people a reputation to maintain.
- Draw attention to people's mistakes gradually.
- Encourage people. Show them that their task is easy to correct.
- Admit that you have made mistakes and then talk to other people
- Don't give direct orders but ask questions.
- Never humiliate anyone, and let people keep their pride intact.
- Use plenty of genuine praise and encouragement when there is the
- Suggest what you want them to do and make them happy about it.
How to become a good Public Speaker
- Preparation - Do not memorize the talk word for word, as you
will be more likely to forget it.
- Delivery - Dress the part for your speech. Smile, and make sure
you are clearly visible to your audience.
- Show respect and affection for the audience
- Let the first sentence capture their attention. Examples of
techniques to help you to achieve this are:
- start with a striking incident or example;
- state an arresting fact;
- ask for a show of hands;
- use an exhibit;
- do or say something to arouse suspense;
- promise to tell the audience how they can get something they
- Your talk should have some marked form of closure. Summarize
what you have said, then use a finalizing climax or close of some
sort that is appropriate within the context, for example:
- make an appeal for action;
- pay the audience a sincere compliment;
- raise a final laugh;
- use a fitting verse of poetry or a quotation.
How to Win Friends & Influence People, by
Dale Carnegie, Reissue. New York: Pocket Books, 1994.
How To Enjoy Your Life And Your Job, by
Dale Carnegie, New York: Pocket Books, 1986.
How to Stop Worrying and Start Living
(Personal Development), by Dale Carnegie, Rev. ed. New
York: Pocket Books, 1985.
- Public Speaking and Influencing Men in Business (From the author of
'How to Win Friends & Influence People'), by Dale Carnegie,
How to Win Friends and Influence People, by
Dale Carnegie, A self-help book about interpersonal relations.
Simon and Schuster.
- How to Stop Worrying and Start Living (by Dale Carnegie); The Dukays
(by Lajos Zilahy); Elizabeth, Captive Princess (by Margaret Irwin); It
Gives Me Great Pleasure (by Emily Kimbrough); Little Annie Oakley and
Other Rugged People (by Stewart H. Holbrook) , by Dale Carnegie,
A self-help book about stress management. Simon & Schuster.
- The Lincoln the Unknown By Dale Carnegie . A biography of Abraham
Lincoln. Dale Carnegie & Associates, Inc.
- The Quick and Easy Way to Effective Speaking . Principles and
practical implementation of expressing oneself before groups of people.
Dale Carnegie & Associates, Inc.
- How to Develop Self-Confidence And Influence People By Public
- Enrich your life the Dale Carnegie way by Arthur R. Pell. A book
describing how a variety of people have applied the principles that Dale
Carnegie and his successors have taught. Dale Carnegie & Associates,
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