Executive Education
Seminars. Workshops. MasterClasses.

Management Information Systems Course (IT Management Course)
     Management Information Systems (MIS) Best Practices

Course Audience 

• The Chief Information Officer's  (CIO) team including Information Technology (IT) managers, IT engineering & development managers, MIS managers, Telecom managers, infrastructure managers, application managers, IT services and support managers, solutions architects, network managers, IT entrepreneurs, IT project managers, and IT consultants.

• Note: This training course is designed for government and business professionals. We do not accept students seeking initial employment, postsecondary education, or initial licensing programs

Course Objectives

• Provide 360 degree view of the information technology (IT) management function to identify potential management blind spots and improvement areas

• Offer experiential analysis of the challenges of CIOs, CTOs and their IT teams in implementing the IT strategies, architectures and systems

• Discuss IT management insights from the world's most successful CIOs

• Learn how to analyze, plan, and implement IT strategies using IT management and e-business frameworks, best practices, and decision-making models

• Cover the "know-how" of managing enterprise-wide Management Information Systems (MIS)

• Create a practical framework for planning and controlling enterprise information systems

• Explore MIS subsystems and technologies including hardware, software and networking

• Develop work-based IT initiatives based on a set of issues, resources and business environment

Training Focus

• Develop the core information systems management skills and competencies. The core competencies include MIS and IT knowledge, planning, control, problem-solving and communication.

Training Model

• Experiential action learning

• 25%-50% seminar and 50-75% experiential project work

• The development of management skills is based on KASAC executive education and management training model

  Course Modules

• Role of the CIO

• Top CIO Questions

• Assessing CIO's Performance

• MIS Your IS vs. Industry Best Practices

• IT Management Systems

• Enterprise IT Architecture

• IT Project Management

• IT Service Management

• IT Governance

• IT Business Management

• IT Management Framework

Key Concepts & Best Practices

• Top CIO Questions. CIO Challenges

• Critical analysis of the applications and limitations of popular IT management practices, models and frameworks, including: IT Management Best Practices: Capability Maturity Model (CMM). IT Service Management (ITSM). ITIL. ISO 7799. COBIT. ISO FCAPS. TMF FAB. Overview of IT project management. Total Costs of Ownership (TCO). Return on Investment (ROI). Cost-Benefit Analysis (CBA).

• An overview of Enterprise Information Systems: PCs, Servers and Peripherals. Operating systems (OS). Office Applications. Communication Systems (Voice, Video and Data). Internet. VoIP. Web 2.0. E-commerce (B2C, B2B and C2C), E-Business. Enterprise Resource Planning (ERP). Manufacturing Resource Planning (MRP). Customer Relationship Management (CRM). Supply Chain Management (SCM). Accounting Information Systems (AIS). Knowledge Management System (KMS). Content Management System (CMS). Management Information Systems Best Practices.

• An overview of Leading IT vendors: SAP, Oracle, Microsoft, Cisco, EMC, HP, and IBM

Training Course Customization Subjects 

• Overview of MIS and enterprise IT architecture

• Planning, designing, building, and managing IT systems

• Information technology infrastructure management tools

• Information systems management best practices

• Summary of IT project management

• General discussion of industry leading IT products

• Note: The course emphasizes IT management decision-making. It does not cover in-depth technology engineering or programming topics. If you have a special customization request, please indicate that in the registration form.

Courseware Content (Customized)

The management training courseware includes the following:

1. Participant's training guide

2. Subject matter handbook and lecture notes

3. Executive summary of the subject matter:

   • Summary of essential concepts and MIS/IT management best practices

   • Examples and case studies

4. MIS / IT management toolkit (management frameworks, decision-models, and checklists)

5. Experiential work-based assessment project

6. Online resources for the completion of the experiential assessment project

Performance Evaluation (Optional)

• Performance can be evaluated on the basis of individual or team project deliverables

• There are no Q&A exams or tests. Candidates can choose to complete customized experiential work-based projects such as developing a relevant analysis document, management strategy, action plan or a senior management presentation

• The course advisor will review the deliverables and provide improvement feedback. The evaluation is a form of management consulting and experiential coaching for performance improvement

Training Course Registration