Executive Education
Seminars. Workshops. MasterClasses.

Telecom Management  Course
     Telecom Management Best Practices

Course Audience 

• Telecom managers, Information and Communication Technology (ICT) engineering & development managers, MIS managers, infrastructure managers, application managers, ICT support managers, solutions architects, network managers, ICT entrepreneurs, ICT project managers, and ICT consultants.

• Note: This training course is designed for government and business professionals. We do not accept students seeking initial employment, postsecondary education, or initial licensing programs

Course Objectives

• Provide 360 degree view of the telecom management function to identify potential management blind spots and improvement areas

• Offer experiential analysis of the challenges of Telecom CEOs, CIOs, CTOs and their Telco engineering teams in implementing the ICT strategies, architectures and systems

• Discuss ICT management insights from the world's most successful Telco management

• Learn how to analyze, plan, and implement Telecom strategies using ICT management and e-business frameworks, best practices, and decision-making models

• Create a practical framework for planning and controlling enterprise information systems

• Explore telecom subsystems and technologies including hardware, software and networking

• Develop work-based ICT initiatives based on a set of issues, resources and business environment

Training Focus

• Develop the core telecom management skills and competencies. The core competencies include MIS and ICT knowledge, planning, control, problem-solving and communication.

Training Model

• Experiential action learning

• 25%-50% seminar and 50-75% experiential project work

• The development of management skills is based on KASAC executive education and management training model

  Course Modules

• Module 1: Telecom Architecture for Managers.
  Understanding wireless Telecom architecture. Radio network. Voice network. Data network. Multimedia Network. IT billing, provisioning and reporting.

• Module 2: Next Generation Wireless

• Telecom Wireless technology roadmap (CDPD/GPRS/EDGE/UMTS). Transport technology roadmap (TDM/SONET/DWDM). IP Technology roadmap (Data, Voice & Video over IP: VoIP/SS7oIP /QoS /MPLS). IT Applications technology roadmap: (SMS/Multimedia/M-Commerce). What does this mean for telecom companies? Services strategy and operations

• Module 3: E-Telco Management
  Operation Support System (OSS) Network management Roadmap.  Elements of telecom operations support systems (OSS). End to End (E2E) integration of network management systems. Case Study: Netcool Manager of Managers Tool. Telecom management best practices and next generation OSS

• Module 4: Telecom Management Best Practices
  Wireless service provider (WSP) challenges. Defining best practices. Network management maturity. Strategic action list. Performance management. Network operation management (NOM) best practices. Telecom managers key questions. Quick wins.

Training Course Customization Subjects 

• Overview of MIS and enterprise IT architecture

• Planning, designing, building, and managing ICT systems

• Note: The course emphasizes ICT management decision-making. It does not cover in-depth technology engineering or programming topics. If you have a special customization request, please indicate that in the registration form.

Courseware Content (Customized)

The management training courseware includes the following:

1. Participant's training guide

2. Subject matter handbook and lecture notes

3. Executive summary of the subject matter:

   • Summary of essential concepts and Telecom management best practices

   • Examples and case studies

4. Telecom management toolkit (management frameworks, decision-models, and checklists)

5. Experiential work-based assessment project

6. Online resources for the completion of the experiential assessment project

Performance Evaluation (Optional)

• Performance can be evaluated on the basis of individual or team project deliverables

• There are no Q&A exams or tests. Candidates can choose to complete customized experiential work-based projects such as developing a relevant analysis document, management strategy, action plan or a senior management presentation

• The course advisor will review the deliverables and provide improvement feedback. The evaluation is a form of management consulting and experiential coaching for performance improvement

Training Course Registration